SHIPPING & RETURNS

Hair Mask & Accessories

 

We take pride in providing high-quality hair care products designed to nourish and enhance your curls. Due to the nature of our products, we do not accept returns or exchanges on opened or used items. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery for a resolution.

 

Eligible Returns & Exchanges:    •If you receive a damaged or defective item, email us at [your email] with photos and your order number.     If you receive the wrong item, we will gladly send a replacement once the incorrect item is returned.

 

Non-Returnable Items:    •    Opened or used hair masks    •    Items purchased on sale or during a promotion

 

Return Process:    •    Contact us at [your email] with your order details and a photo of the issue.

    •    If eligible, we will provide instructions for returning the item.    •    

Once received, we will process a replacement or store credit.

 

Refunds:    •    We do not offer refunds on hair care products. Store credit or exchanges are provided when applicable.

 

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eBooks & Digital Products

 

All eBook purchases are final sale due to the digital nature of the product. Once purchased, eBooks cannot be returned, exchanged, or refunded. If you experience issues with downloading your file, please contact us at [your email], and we will ensure you receive your product.